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California Patient Relations Association
Empowering professionals through community, resources, and advocacy.
About Us
Mission
To provide information and education for professional development.
Values
  • Education
  • Professional Growth
  • Advocacy
  • Collaboration
Goal
To lead the advancement of healthcare consumer advocacy by supporting the role of professionals who represent and advocate for consumers across the healthcare continuum.
Vision
Working to protect patient rights, and helping patient representatives deal effectively with a broad spectrum of human behavior.
Membership Portal
Explore our exclusive online portal to access your member benefits, engage with the community, and manage your account.
Click here to download PDF version
Membership Benefits

1

Professional Development
Gain access to workshops, webinars, and mentoring programs to enhance your skills and advance your career.

2

Networking Opportunities
Connect with like-minded professionals, share ideas, and build valuable relationships.

3

Industry Insights
Stay up-to-date with the latest trends, best practices, and industry news through our publications and events.

4

Continuing Education Units
We amplify your voice and advocate for issues important to our profession and community.

5

Advanced Practice Patient Relations Certification
is awarded by CaPRA indicating that the candidate has met the outlined APPRC practice requirements and is an Advanced Practitioner as set forth by the organization. Those who achieve this status may use the initials APPRC after their names. APPRC is not a required certification to hold a position as a Patient Relations Professional (PRP), but it does indicate achievement of competencies at an advanced level.

PDF file

APPRC SUBMISSION PACKET

Education and Conferences

1

Webinars and Workshops​
Intersection of Human Trafficking and Healthcare
Wednesday, August 21st 12:00 p.m. – 1:00 p.m.

2

Our flagship event featuring keynote speakers, panel discussions, and networking opportunities.

3

Business Meeting
Gather with local members to share insights, collaborate, and build stronger community connections.
Newsletter & Professional Reads
Quarterly Newsletters
Fall 2024

PDF file

CaPRA Fall Newsletter 2024.pdf

Spring 2024

PDF file

Spring Newsletter.pdf

CaPRA Spring Newsletter!

Summer 2024

PDF file

CaPRA Quarterly Newsletter Summer 2024

CaPRA Summer Newsletter

Winter 2024

PDF file

CaPRA Quarterly Newsletter Winter 2024

Professional Reads & Resources
Better Business Writing: Become a More Powerful Communicator (Crisp Fifty Minute Series)
Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
Caring for Challenging Patients and Family Members
Making It Right: Healthcare Service Recovery Tools, Techniques, And Best Practices
Video:Two Minutes: What's the Risk? Patient Complaints
Photo Gallery
Event One
Resources and Publications
Access a vast repository of industry-specific articles, case studies, and research papers in our Online Resource Library. Stay informed with our member-exclusive Quarterly Newsletter featuring expert insights and trending topics. Our Bylaws are also available for your reference.
CaPRA Bylaws
Our Sponsors
We are grateful for the generous support of our sponsors, whose contributions help us continue our important work.
Language Line Solutions
One Lower Ragsdale Building Two
Monterey, CA 93940
John Reitano
(310) 795-3485
Heather Lane
831-402-7375
21 Tamal Vista Blvd., Suite 234
Corte Madera, CA 94925
Taryk Rouchdy
(415) 788-4149
One Lower Ragsdale Building Two
Monterey, CA 93940
John Reitano
(310) 795-3485
Stratus Video
33 N. Garden Avenue
Clearwater, FL 33755
Ray Fahey
(818) 261-9934
Our Board
Board of Directors
President
Angela Larson-Peachy, BHAS, CPHRM, LVN, APPRC
Vice President
Open Position
Immediate-Past President
Caroline Swinton, RN, MSN, APPRC
Treasurer
Adrineh Poulatian, BA, APPRC
Secretary
Open Position
Board Members-At Large
Director-At-Large
Sabrina Hightower, BSHA, LVN, RCFE, CWC
Director-At-Large
Terrell Muldrow, BSB
Director-At- Large
Irene Zbiczak, BSN, MHSL, FSHCA, AAPRC
Director-At-Large
Frances Rojas, BS, APPRC
Director-At-Large
Zeresh King, MBA, BS/BA Data Manger
Director-At-Large
Gena Smith-Woods, BSN, MSN
Director-At-Large
Lauren Dahler, MPH
Contact Us
CaPRA President
Angela Peachy
+1 (909) 664-7909
Email
capraconnect@aol.com