California Patient Relations Association
Empowering professionals through community, resources, and advocacy.
Membership Portal
Explore our exclusive online portal to access your member benefits, engage with the community, and manage your account.
CaPRA Brochure
Click on the file below to download a PDF version of our CaPRA Brochure
Membership Benefits
1
Professional Development
Gain access to workshops, webinars, and mentoring programs to enhance your skills and advance your career.
2
Networking Opportunities
Connect with like-minded professionals, share ideas, and build valuable relationships.
3
Industry Insights
Stay up-to-date with the latest trends, best practices, and industry news through our publications and events.
4
Continuing Education Units
We amplify your voice and advocate for issues important to our profession and community.
5
Advanced Practice Patient Relations Certification
is awarded by CaPRA indicating that the candidate has met the outlined APPRC practice requirements and is an Advanced Practitioner as set forth by the organization. Those who achieve this status may use the initials APPRC after their names. APPRC is not a required certification to hold a position as a Patient Relations Professional (PRP), but it does indicate achievement of competencies at an advanced level.
Education and Conferences
1
Webinars and Workshops
Engaging Patients & Families through a Patient & Family Advisory Council
Tuesday August 26, 2025 12:00 - 1:00 PM
Presented by
Wray J. Ryback, MHA, CPHRM
Federal & State Update of Potential Actions on Healthcare Policy and Delivery
Wednesday May 21, 2025 12:00 - 1:00 PM
Presented by
MARTIN GALLEGOS, D.C., Genesis Consultants Int’l, LLC
2
Peer-to-Peer: Learning Round Table
Wednesday April 23, 2025 12:00 - 1:00 PM
Presented by:
Angela Peachy-Larson CaPRA President
Sabrina Hightower CaPRA’S Patient Relations Liaison
3
Emotional Resilience through Pain Identifying Burnout & Stress
Tuesday,March 25, 2025 12:00- 1:00 p.m.
Presented by Josh Hyatt DHS, MBE, MHL, DGASHRM, CPHRM, CPPS, HEC-C
Navigating Complaints and Grievances Requirements
Presented by Angela Peachy-Larson
Wednesday,January 29, 2025 12:00 p.m. – 1:00 p.m.
4
Our flagship event featuring keynote speakers, panel discussions, and networking opportunities.
5
Business Meeting
Gather with local members to share insights, collaborate, and build stronger community connections.
Newsletter & Professional Reads
Quarterly Newsletters
Professional Reads & Resources
Better Business Writing: Become a More Powerful Communicator (Crisp Fifty Minute Series)
Surviving Dreaded Conversations: How to Talk Through Any Difficult Situation at Work
Caring for Challenging Patients and Family Members
Making It Right: Healthcare Service Recovery Tools, Techniques, And Best Practices
Leadership for Great Customer Service
If Disney Ran Your Hospital
Video:Two Minutes: What's the Risk? Patient Complaints
Photo Gallery
2004 CaPRA Conference Monterey
Our Board
Board of Directors
Angela Larson-Peachy, BHAS, CPHRM, LVN, APPRC
President
Open Position
Vice President
Caroline Swinton, RN, MSN, APPRC
Immediate-Past President
Adrineh Poulatian, BA, APPRC
Treasurer
Lifetime Member
Open Position
Secretary
Board Members-At Large
Sabrina Hightower, BSHA, LVN, RCFE, CWC
Director-At-Large
CaPRA Patient Relation Liaison
Irene Zbiczak, BSN, MHSL, FSHCA, AAPRC
Director-At- Large
Lifetime Member
Frances Rojas, BS, APPRC
Director-at-Large
Membership Chair
Lifetime Member
Zeresh King, MBA, BS/BA
Director-At-Large
Gena Smith-Woods, BSN, MSN
Director-At-Large
Lauren Dahler, MPH
Director-At-Large
Terrell Muldrow, BSB
Director-At-Large